Zendesk's Answer Bot is now available in more places, including the web and mobile platforms. Meanwhile, Guide Enterprise has gained new features.

Zendesk Sell delivers a well-rounded CRM experience with a focus on usability and integration with Zendesk's renowned support ...

Zendesk is the first, but they won’t be the last to utilize this new API that Google announced today. It’s a great API that is going to make it much easier for developers to provide support to ...

“Using the Zendesk API, our team has built a seamless support experience directly into our products,” said Ali Rayl, director of quality and support at Slack.

Zendesk unveils slate of new AI customer service tools, including smarter agents, a proactive copilot, workforce scheduling and more.

Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer ...

The most important integration they use is the API for ticket creation. All of those tickets—for both enterprise and developer support channels—were created using the Zendesk API in mid-2020.

Exotel will be integrated through the Zendesk API to facilitate phone support from the same Zendesk family of products businesses currently use to manage all other channels.