The Office of the Inspector General (OIG) for the Social Security Administration is warning seniors about a new scam that ...

A new scheme seeks to convince Americans that their Social Security numbers may be suspended due to criminal activities, ...

If you need to call Social Security, expect a long wait to get someone on the line. While the agency says it’s using technology to reduce call times, news reports say phone waits have exploded. An ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

Update: The Social Security Administration (SSA) has conceded an issue with phone service, after denying it to NPR, and has announced a fix. On Tuesday, NPR reported that some people's calls were ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

Question: I called Social Security's toll-free number over the weekend and received an automated system. When do employees answer the calls? Answer: You can talk with a Social Security representative ...

Social Security has stopped publicly reporting its processing times for benefits, the 1-800 number’s current call wait time and numerous other performance metrics, which customers and advocates have ...

At the Kansas City offices of the Social Security Administration, Chandler McGinnis answered customer calls throughout the ...

The agency, which serves 73 million beneficiaries, has struggled to improve customer service amid cutbacks, long wait times and a crashing website. The Social Security Administration is surging staff ...