You’ll hear from AAA and Patagonia about what works in social customer care and why. Plus, you’ll get best practices in social customer care direct from Twitter, so you can make the most of ...

In the past, social customer care was managed by more marketing teams (36%) than contact centers (23%), according to the infographic. Today, the order is reversed, with social care more owned by ...

A shift in consumer behavior suggests that brands may need to rethink their approach to social media marketing.

Make sure you are publicizing that social customer care is available,? Mr. Johns said. ?Make it clear on your Web site, Facebook page, etc. ?Have a focus on near-immediate acknowledgment of the ...

The SSA announced plans in late February to eliminate about 7,000 jobs — 12.3 percent of the current staff — as part of a ...

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care NEW YORK--(BUSINESS WIRE)--Emplifi, a leader in customer engagement solutions, today ...

A leader in AI-powered customer service software, NICE supports enterprise organizations around the world with its CXone Mpower platform. With Meltwater social insights available in CXone Mpower, NICE ...

Integrated and industry-specific solutions yield 50% more commerce and 39% time saved in social customer care Emplifi, a leader in customer engagement solutions, today launched Emplifi Fuel ...