Customer Experience Chasm Grows between Highest- and Worst-Performing Health Plans, J.D. Power Finds
TROY, Mich.: 29 May 2024 [Updated 4 June 2024] — For employees enrolled in commercial health insurance plans, the quality of their overall healthcare experience is largely dependent on the insurers ...
In the 2025 National Customer Satisfaction Index (NCSI) survey for hospital medical services, Severance Hospital rose by 1 point from last year to 85 points, securing the top spot. This marks ...
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