MINNEAPOLIS, Jan. 21, 2026 /PRNewswire/ -- Today, Saltbox Mgmt announced Saltbox.One (S1), a foundational AI platform that ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

A look at the Salesforce Certifications that will help make you more marketable and better paid, as well as information on training and costs. Editor's Note: This article has been updated on May 16, ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM) today introduced the next generation of Einstein, its AI technology. Einstein now includes: Einstein Copilot: A new and trusted out-of-the-box ...

Salesforce (NYSE: CRM), the world's #1 CRM, today announced the activation of the World Economic Forum's institutional knowledge powered by Agentforce 360 to support over 3,000 of the world's most ...

A super geeky topic, which could have super important repercussions in the real world. That description could very well fit anything from cold fusion to knowledge graphs, so a bit of unpacking is in ...

It was a big week for the customer experience market, with two major players in the marketing tool space taking swings to bring the idea to the next level. The pair of moves taken together could move ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

SAN FRANCISCO & ROSELAND, N.J.--(BUSINESS WIRE)--Today, Salesforce (NYSE: CRM), the #1 AI CRM, and ADP (Nasdaq: ADP), a leading global technology company providing human capital management (HCM) ...