Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based ...

Observability company New Relic announced CodeStream code-level metrics and service-level telemetry in order to offer users deeper insights into software performance down to the code level.

and detailed information on commonly accepted metrics for measuring service performance. The association also released a companion guide called the "CompTIA Global SLA Navigator," which offers a ...

PrimeRx, a leading provider of pharmacy management technology, proudly announces that it has been awarded the Silver Stevie Award in the Customer Center Category at the 19th annual Stevie Awards for ...