Creating and implementing a quality assurance (QA) program as it relates to the customer experience is a major undertaking for any company. Having said that, a QA program is what will thoroughly ...

For nearly a decade, Air Conditioning Contractors of America (ACCA) has been taking steps toward developing a program to recognize work done by quality HVAC contractors. After years of hard work, the ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

When I started out as a firefighter many years ago, one of the big issues facing the fire service was the progression toward emergency medical services (EMS). Over the years, the movement caught hold ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Servicers know all about the regulatory complexity — whether the rules are coming from the state or federal level or the Consumer Financial Protection Bureau (CFPB) – that often leaves them in a ...

A group of U.S. technology companies has launched an IT internship program aimed at helping low-income young people get a start in the industry through quality assurance jobs. Backers of the new ...

ROCK ISLAND ARSENAL, Ill. -- The Joint Munitions Command's Quality Assurance program enhances readiness and ensures ready and reliable ammunition is provided to the Joint Warfighter when needed. As ...