ROCHESTER, N.Y. — Two public utilities that serve thousands locally will be penalized millions. The New York State Public Service Commission says NYSEG and RG&E failed to meet its customer service ...
ROCHESTER, N.Y. – The New York State Public Service Commission has fined RG&E and NYSEG millions of dollars for failing to meet customer service benchmarks. The original fine for RG&E was nearly $5 ...
ALBANY, N.Y. (WBNG) -- The utility company NYSEG has been fined nearly $12 million after a review of its customer service. According to a Department of Public Service Commission report, NYSEG failed ...
BUFFALO, N.Y. (WKBW) — NYSEG customers are expressing frustration over technical issues affecting the company’s autopay system. The concerns were brought to light by 7 News viewers, including ...
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NYS audit suggests Avangrid/NYSEG’s practices result in higher costs, worse service quality for customers
NEW YORK STATE, (WETM) — New York State Electric & Gas Corporation (NYSEG) along with Rochester Gas and Electric Corporation (RG&E), both owned by Avangrid, were found to have possibly violated ...
BUFFALO, N.Y. — Come January, NYSEG will start installing so-called "smart meters" for its estimated 190,000 electric customers in Western New York. NYSEG spokesperson Shelby Cohen explains that a ...
NYSEG will suspend its popular Residential Natural Gas Equipment Rebate program on March 31 as it awaits approval for more money to fund the program. According to NYSEG, high customer participation ...
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