Attention to AI technologies, including generative AI and agentic AI, has escalated significantly since we expanded our list to 100 companies last year. It seems almost intuitively obvious to say ...

In the information-driven age, organizations have recognized that managing knowledge is key to maintaining a competitive edge. Knowledge management software (KMS) has become an essential tool for ...

A vendor’s overall customer success score is reached via a weighted average of their Content, Market Presence, and Company Scores. Of the vendors listed in the FeaturedCustomers’ Knowledge Management ...

Deployment of the collaborative knowledge management suites that Microsoft Corp. and IBM’s Lotus unit began promoting two years ago has been relatively slow, analysts said. That’s giving smaller ...

As more call centers use knowledge management software, Frost & Sullivan projects that revenues for vendors in this field will rocket to $1.6 billion by 2007 from $123 million in 2000. Frost & ...