Indian call center agents and software developers are assuming important roles in Western economies. As a consequence, labor markets in India are becoming a key strategic variable for many Western ...

Challenges facing new offshore call centers can spill over and impact clients and customers of those clients. Driven by cost considerations and the availability of personnel, U.S. firms are ...

Indian call centers are being purchased by U.S. and Canadian companies seeking to quickly gain access to call center services offshore, particularly outbound services. Although media attention focuses ...