Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

Downtime and outages are inevitable. That makes the IT service desk the most visible and critically judged part of IT operations. No IT service provider, from the wealthiest web companies to local ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Help desk management tools play a key role in IT support for the modern enterprise. Every time a worker or customer submits a help desk or incident ticket, IT help desk tools track, manage and ...

HaloITSM's combination of advanced ticket management features, excellent AI tools, and a friendly interface makes it an intuitive and robust IT help desk management solution. The Atlassian Service ...

AI-enabled IT service desks provision software and classify IT tickets, but human analysis remains a critical feature in mitigating ambiguous cases and security threats.

For too long, the help desk has been a secondary priority in IT. Find out how the help desk has changed and how to optimize it. The MIT Sloan Management Review says that “the 21st-century CIO must ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

In-person support is available at the Ask IT Service Desk in the lower level of Smith Hall (view on map). You can also call (302) 831-6000, email askit@udel.edu, or submit a help request for technical ...