Reaching higher is sometimes a matter of just being asked to. In coaching hundreds of executives over the years, a few questions come up again and again. Recently the CEO of a large company in the ...

Some people are good at remembering names and understand how important that acknowledgement is. It makes people feel important and lets them know you are paying attention and that "nice to meet you" ...

When it comes to difficulty remembering things, names are at the top of the list. And the older we get, the harder it is to remember them. You might think that’s just the way it is, and nothing can be ...

Each semester, professors perform an unappreciated, if not unnoticed, feat of mental fortitude. Memorizing the names of up to 100 students a semester is no easy task, but for many professors, it’s one ...

We always introduce him as Jake,* International Man of Mystery, as if this was his job title. It was not. Jake is one of those tall, silent guys in a suit you see at conferences, cocktail parties, ...

In coaching hundreds of executives over the years, a few questions come up again and again. Recently the CEO of a large company in the Midwest noticed during a training that I greeted a new group, ...