At some point, almost everyone will have to work with a difficult person. Maybe it’s someone who isn’t meeting their deadlines, isn’t living up to their responsibilities, or has an abrasive ...

I've got a difficult person in my professional life. No, it's not you. But, for a long time, I was stressed out every time I had to work with this person. I'd feel nervous before our conversations and ...

These six books can help ease tensions. By Louisa Kamps Earlier in my career, I worked for a hot-tempered woman who, according to an office rumor, had thrown a shoe at one of my predecessors. Rattled ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

Who’s a difficult person? Aggressive, manipulative, bossy, distrustful, insensitive, fussy, quarrelsome, ill-mannered, rigid – one who possesses any two or more of these qualities is not easy to ...

Introverted leaders often thrive in the realms of deep thinking and strategic decision-making, but constantly interacting with people can sometimes feel draining or outside of their comfort zone. The ...