A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

It goes without saying that tips are a great thing to get at the end of the day. That’s why your barista might be extra ...

There are many features that represent good customer service in a business. Good customer service is based on making the customer feel welcomed and valued by a business. Good customer service is ...

Be certain that your passion for customer service runs rampant throughout your company. Employees should see how good service relates to your profits and to their futures with the company.

This will help them to match the right product or service to the needs of each customer. It also means ... like they are valued by the business. A good example would be a car sales dealership ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Strib Voices publishes a mix of commentary online and in print each day. To contribute, click here . ••• In my Jan. 12 column “You call that customer service?” I suggested that a default on the social ...

Good, caring and personal customer service on the shop floor greatly enhances the customers’ satisfaction, resulting in a greatly enhanced likelihood that the customer will return to the store ...

As an avid café hopper, I have come across all kinds of service staff. Here, I would like to share two recent positive ...

In South Africa, good customer service is increasingly becoming hard to find, particularly when it comes to banks and large service providers. However, my recent experience with The Mattress Warehouse ...