Communication is either effective or ineffective (not “good” or “bad”), and there should be alignment between what was said, what was heard and what was meant. Use the “Platinum Rule” (treat others ...

When Ethan hit send, he thought it was just another email. The subject line read "Quick Clarification," but it triggered anything but clarity. Over the next 48 hours, it snowballed into a storm of ...

Below are four of the most common mistakes we can make in interpersonal communication, which often lead to conflict and worsening of relationships. The good news is that once we become aware of these ...

The sound of crickets isn’t always a sign of a peaceful night; sometimes, it’s the deafening silence of unasked questions in a virtual meeting, or an email left unread in an overflowing inbox.

Communication touches every part of an organization. When it’s effective, organizations thrive. When it’s lacking, they struggle — often in ways that are hard to diagnose and costly to ignore. This ...

Emmanuelle, a well-intentioned manager, was leading a team project to launch a new product. She had a clear vision, but her communication style was abrupt and vague. In a meeting, she instructed her ...

Author's note: This post is an excerpt from the book: "How to Communicate Effectively and Handle Difficult People". "Communication – the human connection – is the key to personal and career success." ...