Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. As the pandemic forced businesses around the world to face a multitude of issues, ranging from employee safety to supply ...

Benjamin Ball Associates, a London-based executive coaching and presentation training firm, has reported strengthened client feedback and announced refinements to its leadership and communication ...