Long wait on Verizon's Customer Service or chat? It's confusing, but here's how and when you'll get $20 bill credit for the ...

As the world becomes more digitized, businesses need to adapt quickly to meet customer needs in new and innovative ways. The mortgage industry is no exception. With customers demanding quick and ...

Successful business marketing without excellent customer service is impossible. Customers expect timely customer service that will be able to answer to their queries instantaneously. That is why live ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

As technology advances, business owners are able to tap into a wealth of resources. One such development that has been increasing in popularity as of late is the rise of the chatbot. A chatbot is a ...

Of all the fields in the chatbot-crazed world, customer service is one of the prime targets for automation. virtual customer agents (customer service-focused bots, or VCAs) are intelligent systems ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

As a business, you are always looking for effective strategies to interact with customers visiting your brand website. Because customer care is crucial to your business for building a customer base so ...

-Over the next few years, chatbots will become a ubiquitous component of the customer service experience. -Phone centers may become a thing of the past as customer service switches to digital ...

Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...