Zoho is a cloud software company that offers all kinds of tools — from CRM to project management software to email. It's a ...

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a ...

It’s never been more challenging for businesses across industries to maintain a competitive edge. With access to a global marketplace and myriad choices when shopping for products and services ...

At this year’s Enterprise Connect, Cisco rolled out new AI agents for Webex designed to improve customer service experiences.

Companies like to think their clients love their customer service. But customers often disagree ... Don't count on tech handling these challenges for you. The latest digital tool might be tempting.

d3sign / Getty Images Artificial intelligence (AI) tools promise many benefits for small businesses, including increased efficiency, cost savings, better customer service, and growth opportunities.

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, ...