Why your inbox is overflowing with questionnaires asking you to rate your experience on a scale of 1 to 5 ...

Nearly half of the respondents favored enhanced service quality over automation, believing that AI should prioritize ...

Service begins with the Essentials package ... With these connections, surveys can target specific customer groups, and their reaction to new products and services can be collected to present ...

Do you just love taking your car to the dealer for service? J.D. Power says consumer satisfactiong with service visits ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Porsche is the number one ranking brand when it comes to the dealer service experience in the J.D. Power 2025 U.S. Customer ...

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The gap is largely driven by a shortage of qualified technicians and frontline staff at EV dealership service centers.