Customers’ appetite for grocery store food service is growing. Some 71.7% of households bought deli-prepared foods at least once during the 52 weeks through August 2022. During that span, the number ...

Self service kiosks are becoming vital parts of many businesses. But what is a self service kiosk and why is it so important to think about? The demand for customer self service has never been higher.

When restaurant customers order from a self-service kiosk while a line forms behind them, they feel rushed, prompting them to buy less and stick to familiar items instead of browsing for something new ...

From improving customer experience to supporting regulatory compliance,  kiosks with ID scanners offer measurable advantages ...

While quick-order kiosks allow customers to order faster, the full impact on CX is a little more complicated. Self-service kiosks often come with a side of trouble that can't be sent back and can lack ...

Budgeting for large-scale kiosk programs requires much more than simply estimating hardware expenses. Here's all you need to ...

The demographics of self-serve kiosk preferences reveal what customers want and need. A recent survey by Intouch Insight revealed nearly 20 percent of customers would choose a different fast-food ...

After two difficult years in 2008 and 2009, kiosk shipments rebounded in 2010, according to IHL Group’s “2011 North American Self Service Kiosk Market Study,” released on June 30. Self-Checkout ...

Creating great guest experiences is key for quick service and fast-casual restaurants. But quality food, friendly staff, and a pleasant atmosphere aren't the only things that QSR leaders should focus ...

The City of Hagerstown will open a new Customer Service Center at noon Tuesday, Jan. 28, featuring self-service kiosks for bill payments. According to a news release, the center will be at 32 N.