In honor of customer service week, we celebrate ten companies that focus on amazing customer service. These companies make customer service a crucial part of their culture, and it shows with rave ...

An extraordinary, incredible example of customer service (yes, from an airline) At a time where many airlines are using AI to field angry customer calls, one airline has a very different approach.

Every customer service training session (or keynote speech or workshop or breakout session on the topic) needs to include both the why and the how: conceptual/inspirational/cultural themes on the ...

Starbucks’ ultimate goal, its CEO says, is to return a community coffeehouse vibe to the world’s largest coffee shop chain.

Customer service and customer experience are essential components of a successful business.

I've been collecting high-profile and case study-worthy customer service examples in the media for 15 years now.

Machine learning and a variety of bots are already being used to automate tasks, boost efficiency, reduce costs, and of course, improve customer service. Examples of AI in travel: ...