To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...

A lack of attention to great customer service can ruin your overall customer experience. With the advent of the internet, social media, and instant communication via texting, customer expectations ...

The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in the U.S ...

The state’s governor is going into the new year with an updated commitment to improving government technology and digital ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

so customer service representatives work with other teams inside the organization – from operations and engineering to marketing and design – as well as serve as the voice of the user or ...