3 things that will set your customer service team up for success
To make the holiday shopping experience the best it can be for customers year after year, businesses must ensure they set ...
CMS Wire1d
Reinventing Digital Experience Design: Core Skills for the Human AI Era
The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.
Which companies have the best customer service? Amazon, Shein, Costco among top-rated brands
A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.
Government Technology14d
Better Customer Service Part of Colorado’s 2025 Tech Plan
The state’s governor is going into the new year with an updated commitment to improving government technology and digital ...
Forbes9mon
The Personalized Customer Experience: Consumers Want You To Know Them
Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Earlier this year, we surveyed more than 1,000 consumers in the U.S ...
CMS Wire10d
CMSWire TV Rewind: Real-World Conversations Around Customer Experience
Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...