Integrating data and AI solutions throughout the customer experience journey can enable enterprises to become predictive and proactive, says vice president of product marketing at NICE, Andy Traba.

Companies are making critical mistakes with how they collect and use customer data, from chasing quantity over quality to ...

What’s happened? Breach confirmed: KLM and sister airline Air France revealed hackers accessed a third-party customer service platform, leaking personal data from recent interactions.

By unlocking previously siloed customer service data, Front is aiming to empower businesses to make smarter, customer-centric and data-driven decisions.

J.D. Power in Troy, a leader in data and analytics, has announced a collaboration with Snowflake, the data and intelligence ...

Commissioner Frank Bisignano defended the Trump administration's changes against Sen. Elizabeth Warren's claims of ...