Churn is more than outright defection; it can also include silent attrition, where customers remain nominally active but reduce engagement, spending, or product adoption. High churn rates erode ...

You finally get traction. Customers sign up, revenue starts trickling in, and for the first time, the business feels real. Then, a few weeks later, Stripe notifications slow down. A customer cancels.

Churn is a fact of life for video services. While some services have a lower churn rate than others, all services regularly lose a proportion of subscribers. According to Statista, in August 2024, the ...

Retirement funds across Australia’s $3 trillion-plus retail and industry sector are scrambling to stem high levels of customer switching.

T-Mobile is facing mounting pressures as competition from other wireless carriers intensifies. In recent months, the company has seen a growing number of phone customers leave, prompting its CEO to ...

Disney (DIS) will not disclose Disney+ churn at all. Netflix (NFLX) does not share monthly figures. Disney CEO confirmed bundled subscribers churn less than single-app Disney+ subscribers. Disney’s ...