Creating a proactive customer support strategy is essential to the growth of your business. The strategy defines the standards of care and service that you offer customers and sets the requirements ...

I've known Eric McKirdy less than a year. I met him at Ray Wang's CCE event last year (an event I unequivocally recommend you go to). But in that time, I've come to both admire him and even more ...

THEY give ear to every complaint and then, through collaboration with executives and other team players, craft solutions in the best interest of the consumer and yes, their company’s bottomline. They ...

Speaking in May at the Zendesk showcase in London, Naomi Rankin, global customer care manager at Lush spoke with Retail Week about how it’s bringing its ethos to the rollout of AI tools on its ...