Companies like to talk about being customer centric. The trouble is, most are doing more talking than listening. Companies like to talk about being customer centric. The trouble is, the majority are ...

By customer control I’m referring to those situations where the customer not just keeps changing requirements but tries to meddle in the design. This customer thinks that he is an expert or has fixed ...

Here are three ways in which automation can help organizations use technology to help cut costs while still improving customer satisfaction. The cost of customer service is rapidly increasing, with ...

There’s little doubt that customers are firmly in control of defining market trends. They’re increasingly online and always connected, meaning they’re more informed and knowledgeable than ever. They ...

(The Center Square) – An Ohio bill getting nationwide attention to give energy companies control of a customer’s thermostat got its first hearing Wednesday. The Ohio House Energy Committee took up Rep ...

LAKEWOOD, Ohio (WOIO/Gray News) - A lawmaker in Ohio has proposed legislation that would allow utility companies to throttle your energy usage during periods of high demand, essentially giving control ...