Zoom Communications has made a number of significant additions to its customer experience services portfolio, with a Workforce Engagement Management site designed to help boost employee engagement and ...
AI-powered business communications company RingCentral today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact centre workforce management software solution. The acquisition ...
In a world first for the sector, EvaluAgent has unveiled a ground-breaking all-in-one software platform that is set to revolutionise how contact centres operate ...
Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents, contact centre ...
ProHance can cater to requirements for front and back office across voice, transactions and blended queues which is very unique and not available in the market” - Saurabh Sharma, COO, ...
The world of customer service is undergoing a transformation as contact centres grapple with rising expectations, omnichannel demands, and workforce volatility. Traditional workforce management (WFM) ...
In fact, as any contact centre manager will tell you, the real crises in contact centre workforce management arise when business processes, operations and marketing initiatives across the organisation ...
InVision Software’s cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local ...
BENGALURU, KARNATAKA, INDIA, September 16, 2025 /EINPresswire.com/ -- ProHance, the next-gen AI-led Workforce Management and Operations Enablement platform built on ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results