This Service Level Agreement outlines computer support provided to students at William & Mary by Information Technology's Technology Support Center (TSC). It is the responsibility of the student to ...

The Technology Support Center will provide service during regular William & Mary hours of operation: Monday through Friday, 8:00 AM to 5:00 PM. This agreement does not provide for troubleshooting ...

Can anyone provide me an example of such an agreement or contract? Something a customer would have to sign before having work done by a consultant to upgrade their server, bringing their computer in ...