Mohammad Alam, from New York, pleaded guilty in a computer scam targeting 32 people throughout the U.S. that scammed $340,000.

Computer telephony integration, or CTI, is the technology that integrates a call center’s telephone system with a call agent’s computers.

The 7News I-Team is taking a closer look at a plan for D.C.'s 911 Office of Unified Communications to avoid a repeat of numerous outages this summer.

Mohammad Alam, from New York, pleaded guilty in a computer scam targeting 32 people throughout the U.S. that scammed $340,000.

Mohammad Alam, from New York, pleaded guilty in a computer scam targeting 32 people throughout the U.S. that scammed $340,000.

Mohammad Alam, from New York, pleaded guilty in a computer scam targeting 32 people throughout the U.S. that scammed $340,000.

Mohammad Alam, from New York, pleaded guilty in a computer scam targeting 32 people throughout the U.S. that scammed $340,000.

Mohammad Alam, from New York, pleaded guilty in a computer scam targeting 32 people throughout the U.S. that scammed $340,000.

Mohammad Alam, from New York, pleaded guilty in a computer scam targeting 32 people throughout the U.S. that scammed $340,000.

Mohammad Alam, from New York, pleaded guilty in a computer scam targeting 32 people throughout the U.S. that scammed $340,000.

Mohammad Alam, from New York, pleaded guilty in a computer scam targeting 32 people throughout the U.S. that scammed $340,000.

Mohammad Alam, from New York, pleaded guilty in a computer scam targeting 32 people throughout the U.S. that scammed $340,000.