Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

A CX dashboard is a vital ingredient of any CX program. Adopting a CX dashboard can vastly improve engagement of staff and executive sponsorship. Identify your audience. Knowing what customer ...

Useful dashboards can elevate data analysis tasks, and bridge the gap between data and action. Viewers should be able to look at a dashboard and go, “I understand what’s going on and exactly what I ...

The art of crafting analytics dashboards goes far beyond displaying metrics on a screen. For marketing managers responsible for customer experience, these dashboards become the primary vehicle for ...

Joel Snyder, Ph.D., is a senior IT consultant with 30 years of practice. An internationally recognized expert in the areas of security, messaging and networks, Dr. Snyder is a popular speaker and ...

In my years managing business intelligence projects, the limitations of traditional reporting have become abundantly clear. Early in my career, senior leaders would often wait weeks for static reports ...

Like any technology, data visualization tools can be used poorly. We share expert tips for getting the most value out of data visualizations in business. It’s one thing to see a blur of numbers on ...

Excel dashboards have become an indispensable tool for professionals seeking to make data-driven decisions by consolidating key metrics and trends into a single, interactive, and visually appealing ...

Learn how to optimize your analytics reports with these 10 best practices, including data integrity, visualization, and storytelling. While we work hard to produce important and useful data analytics ...