Is the reception desk a place to receive poison?

An acquaintance who recently started working at a clinic's reception desk said something like this.The reception desk is a ...

There is a 10-minute gap where no one is at the reception desk for the briefing

As a hypothetical example for explanation, let's consider a duty roster for staffing a company briefing reception desk from ...
The Economist

An encounter with the reception desk

Good morning, Madam. Welcome to Frostings. How may I help you? Good morning! I’m here for a meeting with Victor Rumbaba. I’m afraid that’s not coming up on the system. Can you spell his name again? Oh ...