The goal of the customer service is to ensure customer satisfaction and to enhance customer loyalty. But despite the billions of dollars companies spend on customer service programs, our interactions ...

If you have ever worked in customer service, you probably know that some customers can be really rude. You also probably know ...

Sometimes people look for someone to blame when accidents happen even if it doesn’t make any sense. What would you do if a customer tried to blame your store for their problem instead of taking ...

Dealing with angry customers — whether face-to-face at a resort or through heated emails and social media posts — can be one of the most intimidating parts of hospitality and customer service. Yet, it ...

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...

BELLAIRE, MI (WFSB) - A popular brewery in Michigan posted to social media a response to an angry customer and it went viral. Short’s Brewing Company in Bellaire, MI said it admitted to making a ...

Once someone decides to move into a senior living facility, they’re typically ready to move as soon as possible. So when one of our facilities ran into roadblocks that pushed our opening date back, it ...

Opinions expressed by Entrepreneur contributors are their own. I recently came across a couple of tip lists for how to deal with angry customers. I found them interesting, because all too often — ...

Disturbing video circulated online and was later posted by the Buena Vista Police Department, shows an angry customer tossing a cup of hot coffee at a local Michigan McDonald's manager. Authorities ...

A video that shows an angry customer accusing Chipotle employees of prioritizing online orders over in-store customers has gone viral. The video, found here, was posted to TikTok over the weekend by ...