The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or fiber service.

A cell phone outage could affect your ability to call for help. Jonesboro E911 said Wednesday that AT&T was experiencing a ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is still having to pay for time you couldn’t connect to the service. AT&T ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to outages and still paying for it. Dallas-based telecom giant AT&T has heard the ...

A similar interruption affecting Columbia, Adams, Iowa, Marquette and Richland Counties occurred on Monday. The two don’t ...

AT&T says if the outage qualifies, customers will receive a bill credit equaling a full day of service, but the amount of ...

The "bill credit will be calculated using the daily rate customer is charged for wireless service only (excludes taxes, fees, device payments, and any add-on services," AT&T said. If an outage ...

AT&T recently announced a new initiative to refund customers who experience service outages. Believe it or not, AT&T is the ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...