The AT&T Guarantee program will issue credits to a customer's account if a significant outage occurs on their wireless or fiber service.

AT&T has announced a new “AT&T Guarantee” program promising better communication around outages and compensation that includes bill credits for a day’s service when the outage meets certain thresholds ...

Losing access to the internet because of a network disruption isn’t fun. But what feels like rubbing salt in the wound is still having to pay for time you couldn’t connect to the service. AT&T ...

AT&T announced a new guarantee program that will see the telecom giant provide billing credits to wireless and fiber ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than 20 minutes or wireless outage of more than one hour. If a customer calling ...

The "bill credit will be calculated using the daily rate customer is charged for wireless service only (excludes taxes, fees, device payments, and any add-on services," AT&T said. If an outage ...

Starting Thursday, individual AT&T customers and small businesses that experience a fiber outage of more than 20 minutes or a wireless outage of more than an hour will automatically receive a full ...

Companies requiring workers to return to the office include AT&T, Amazon, JPMorgan, and Toyota. View a list of RTO mandates ...

AT&T is trying to address one of the biggest frustrations for wireless phone and internet customers — losing service to outages and still paying for it. Dallas-based telecom giant AT&T has heard ...

AT&T says if the outage qualifies, customers will receive a bill credit equaling a full day of service, but the amount of ...

U.S. telecom giant AT&T said on Wednesday it would offer bill credits for network outages as part of a new initiative to ...