In 911 Breakdown, Hundreds of Calls Failed to Reach Bronx Operators

Over a seven-hour period Tuesday, nearly 1,700 calls did not go through to one of the city's two emergency call centers. It ...
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How 911 calls actually work, according to a former dispatcher

Ricardo Martinez II spent more than a decade as a 911 dispatcher, handling thousands of emergencies as US 911 centers face a nationwide staffing and funding crisis. Across the country, emergency call ...

The 911 System Had an Outage. Officials Kept Quiet About It.

After accounting for duplicate calls and those made from alarm centers, the Office of Technology and Innovation, the agency ...

Milwaukee 911 center eyes changes after woman waited hours for help

A newly obtained memo shows Milwaukee's 911 center is reviewing procedures following the botched handling of a home invasion.

Norfolk looks to add AI dispatcher tool for non-emergency calls

NORFOLK, Va. (WAVY) — In an effort to free up resources in the emergency call center, the city of Norfolk said it’s ready to ...

New Orleans deploys AI for 911 calls—what are other cities doing?

New Orleans is using AI to triage 911 calls, amid staffing shortages and response-time concerns.