Using Agentforce, companies can build customizable AI agents that can scale according to workforce demands which can analyze data, make decisions, understand customer needs and take actions on their behalf. According to Salesforce, any organization can easily build, set up and deploy these agents for any use case right now.

Certinia's customers will be amongst the first to benefit from the productivity boost that Agentforce promises. Salesforce has unveiled Agentforce, a suite of autonomous AI agents that augment employees and handle tasks to help drive unprecedented efficiency and customer satisfaction.