Customer service complaints hit records over daily ... - NBC News
WEBMar 9, 2023 · Staffing problems in customer service and the growing complexity of essential goods and services, like cars and digital tech, have made complaints harder to resolve, data shows. Researchers said...
Why customer service ratings are getting worse : NPR
WEBMar 15, 2023 · 74% of Americans say they've had product or service problem in the past year, according to the 10th edition of the National Customer Rage Survey, which tracks satisfaction and incivility. The...
10 Ways to Boost Customer Satisfaction - Harvard Business Review
WEBJan 12, 2023 · Learn how to improve customer satisfaction and loyalty by focusing on 10 areas of the customer experience, based on research from the ACSI and The Reign of the Customer. Find out why...
Record Increase in Customer Satisfaction Impacts Consumer …
WEBANN ARBOR, Mich., November 07, 2023 -- (BUSINESS WIRE)--Fueled by strong consumer demand, U.S. gross domestic product (GDP) grows 4.9% in the third quarter of 2023 — well above most predictions and...
Record Increase in Customer Satisfaction Impacts ... - Business Wire
WEBNov 7, 2023 · Customer satisfaction in the U.S. increases 1.3% in Q3 2023, the largest quarterly gain in 25 years, according to the ACSI.
Customer satisfaction News, Research and Analysis - The …
WEBOct 11, 2023 · Ghana’s museums can improve visitor numbers by paying attention to customer satisfaction. Retailers have refocussed their attention on location – but not their location, your location ...
Where is customer care in 2024? | McKinsey - McKinsey & Company
WEBMar 12, 2024 · How will customer care evolve in the next decade? McKinsey's global survey reveals the priorities, trends, and challenges of customer care leaders, from AI-enabled technologies to rising call volumes.
Why Does U.S. Customer Satisfaction Keep Falling?
WEBMay 11, 2021 · Overall customer satisfaction, tracked by the American Customer Satisfaction Index (ACSI®), fell in nine of the past 10 quarters. It now sits at its lowest level in 15 years (73.6 out of 100).
The American Customer Satisfaction Index Edges Up Again
WEBMay 9, 2023 · The American Customer Satisfaction Index (ACSI) rose 0.3% to 73.6 in the first quarter of 2023, reversing the decline of several years. Most industries showed year-over-year gains, but customer...
Press Release National ACSI Q1 2022 - The American Customer ...
WEBANN ARBOR, Mich., (May 10, 2022) – Customer satisfaction in the U.S. is now at its lowest level in 17 years, sliding 0.1% to a score of 73.2 (out of 100) in the first quarter of 2022, according to the national American Customer Satisfaction Index (ACSI ®).